At Winter Light Sales, we strive to bring magic and joy to your holiday season. We want you to be completely delighted with your purchase. If for any reason you are not satisfied, our hassle-free returns and exchanges policy is here to ensure your holiday spirit remains bright.

Our Return & Exchange Policy

We accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.

Please Note: Due to the nature of holiday and seasonal goods, the following product categories are FINAL SALE and cannot be returned or exchanged:
  • Santa Suits, Hats, & Accessories (for hygiene reasons)
  • Christmas Stockings & Hangers (if personalized or used)
  • Clearance or Special Sale Items (will be marked as such)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Within 15 days of receipt, email us at [email protected] with your order number and reason for return/exchange. You can use the template below.
  2. Wait for Approval: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Ship the Item: Securely package the item(s) with the original packaging and include the RMA number clearly on the outside of the box. Ship to the address provided in your instructions.
  4. Processing: Once we receive and inspect the returned item, we will process your refund or ship your exchange within 5 business days.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refunds

Once your return is received and inspected, we will send you an email to notify you. Your refund will be processed to the original method of payment within 5-10 business days.

Please note that shipping costs are non-refundable. If you chose free shipping, the cost of standard shipping will be deducted from your refund.

Exchanges

To exchange an item for a different size or product, please follow the return process. Once we receive your return, we will ship the new item to you. You will be responsible for any price difference and additional shipping costs.

Return & Exchange Request Email Template

Copy and paste the template below into an email and send it to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Winter Light Sales Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] SKU (if available): [SKU] Reason for Return/Exchange: [Please briefly explain] I have reviewed the policy and confirmed that this item is eligible for return. Please provide the next steps and the return shipping address. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Contact Us

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at [email protected].

We’re here to help make your holiday experience joyful and seamless!

Thank you for choosing Winter Light Sales to light up your holidays!

The Winter Light Sales Team