Privacy Policy

Welcome to Winter Light Sales! At Winter Light Sales (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website winterlightsales.com and make purchases from our online store.

By using our website, you agree to the practices described in this policy. We create magical holiday memories, and we want your shopping experience to be secure, joyful, and seamless—just like the holidays themselves.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our website:

• Personal Information: When you make a purchase, create an account, or contact us, we collect information such as your name, email address, shipping address, billing address, and payment details (e.g., credit card information processed securely via our payment gateways).
• Transaction Information: Details about the products you purchase, order history, and payment method.
• Technical Information: We automatically collect information such as your IP address, browser type, device type, and pages you visit on our site through cookies and similar technologies.
• Communication Data: If you contact our support team at [email protected], we collect your email address and the content of your message.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including shipping and customer service.
• To communicate with you about your orders, account, or inquiries.
• To improve our website, products, and customer experience.
• To prevent fraud and enhance the security of our website.
• To send you promotional emails (only if you have opted in).
• To comply with legal obligations.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments (e.g., Visa, MasterCard, JCB, PayPal), shipping orders (e.g., EMS), and providing customer support.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.

4. Data Storage and Security

We are based in San Diego, California, and store data on secure servers. We implement industry-standard security measures to protect your information:

• SSL encryption to safeguard data during transmission.
• Secure payment processing—we do not store your credit card details on our servers.
• Access controls to ensure only authorized personnel can access your data.

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We continuously strive to protect your data but cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct inaccurate information.
• Deletion: You may request deletion of your personal data, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our site.

We use cookies for:

• Remembering your preferences and login details.
• Analyzing site usage via analytics tools.
• Processing transactions and maintaining shopping cart items.

7. International Data Transfers

We ship worldwide (excluding Asia and some remote areas), and your data may be processed in the United States or other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with this policy.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Winter Light Sales with your holiday shopping. We wish you a season filled with light, love, and joyful moments!

The Winter Light Sales Team