Welcome to Winter Light Sales! We’re dedicated to helping you create magical holiday memories with our premium decorations. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly support team.
Products & Ordering
What types of holiday decorations do you offer?
We specialize in a wide range of holiday lighting and décor including Christmas lights (LEDs, C7 & C9 bulbs), Christmas trees (both pre-lit and accessories), garlands (branched, novelty, bead, and tinsel), Christmas stockings & hangers, tree accessories, miniature lights, night lights, novelty items, replacement bulbs, fuses, and even Santa suits and hats!
Are your Christmas lights indoor and outdoor safe?
Yes! Most of our Christmas lights are designed for both indoor and outdoor use. Please check the product description for specific usage information to ensure you select the perfect lights for your decorating needs.
Do you offer replacement bulbs for your light sets?
Absolutely! We carry a variety of replacement bulbs, fuses, and accessories to keep your holiday displays shining brightly year after year. You can find these items under our “Replacement Bulbs, Fuses, & Accessories” category.
Shipping & Delivery
Where do you ship?
Based in San Diego, California, we ship our holiday magic worldwide! However, we’re currently unable to deliver to Asia and some remote areas. If you have questions about delivery to your specific location, please contact us before ordering.
What shipping options do you offer?
We offer two convenient shipping options:
- Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch with package tracking.
- Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 days after dispatch.
How long does order processing take?
We process orders within 1-2 business days before they are dispatched for shipping. Please note that delivery times are estimates and may vary slightly due to customs, holidays, or unforeseen circumstances.
Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is there a minimum order amount for free shipping?
Yes, free shipping via EMS is available on all orders over $50. For orders under $50, we offer our standard shipping option for $12.95.
Returns & Exchanges
What is your return policy?
Your satisfaction is our priority! If anything isn’t perfect, you have 15 days from receipt of your items to initiate a return. Please contact our support team at [email protected] to begin the return process.
What if my items arrive damaged?
We carefully package each product to prevent damage during transit. However, if your items arrive damaged, please contact us immediately at [email protected] with your order number and photos of the damaged items, and we’ll make it right!
Contact & Support
How can I contact customer service?
Our friendly support team is happy to help! Email us at [email protected] with any questions about your order or our products. We’re here to ensure your holiday decorating is as joyful and magical as possible!
What are your business hours?
While we’re based in San Diego, California, our online store is always open! Our support team monitors emails regularly and will respond to your inquiry as quickly as possible.
From our family to yours—we wish you a holiday season full of light, love, and delightful moments!
The Winter Light Sales Team